3.1 Our Commitment to Sanitary Sleep
At DreamsDrape.store, we maintain a “Clinical-Fresh” standard for all linens. Because bedding is a high-contact personal item, our return policy is governed by strict Health and Hygiene Regulations. We ensure that every customer receives a set of drapes that has never been used, tested, or laundered by another.
3.2 Eligibility for Returns (The “Unbroken Ribbon” Standard)
To protect the hygienic integrity of our inventory, returns are subject to the following “Purity Checks”:
- The “Unfolded” Rule: Once a bed sheet has been removed from its original compression-fold and placed on a mattress, it is considered “In-Service” and cannot be returned for hygiene reasons.
- Packaging Integrity: Returns must be sent back in the original “DreamsDrape” luxury box with the silk ribbons and protective tissue intact.
- The “Scent-Neutral” Audit: Returns that carry scents of laundry detergent, perfume, or ambient smoke will be rejected to protect the respiratory health of our future clients.
3.3 The “Weave-Perfect” Warranty
If a product arrives with a verifiable manufacturing flaw (e.g., a skipped stitch, a dye-run, or a faulty zipper on a duvet cover):
- The 48-Hour Claim Window: The defect must be reported via high-resolution photo within 48 hours of delivery.
- Instant Replacement: Upon verification, a new set will be dispatched via “Priority-Linen” courier at no additional cost.
3.4 Refund Velocity
- Standard Returns: 7-10 Business Days following a successful “Sanitary Audit” at our hub.
- Store Credits: Issued instantly upon the arrival and inspection of the returned items.